Ah paperwork. As much as we hate it, our businesses can’t stand without it. You have to keep track of invoices, receipts, and any number of complicated paper documents. Then, Uncle Sam steps in and has a few more requests.
Feeling buried under paperwork is the status quo. As businesses get more sophisticated there will be even more data to process. Fortunately, you won’t have to worry about the drudgery forever as AI is starting to take over the menial workload.
How does AI help the average office?
The technology that’s changing how we process paper documents is called Intelligent Document Processing (IDP). IDP is machine learning technology that learns what documents are without much human input. For a while, we have had computers that can recognize writing and words: a technique called Optical Character Recognition (OCR). IDP uses Optical Character Recognition to read words on a page and then takes it a step further by learning what type of document it is in relation to the other documents you process on a regular basis.
Software like this dramatically speeds up your business processes. Instead of copying and pasting information from invoices into your ERP software, an IDP program can automatically find the client, update the order fields, and schedule the next steps.
How does the office worker use AI?
IDP software is smart, but it’s not as smart as you are. Modern AI still needs people to validate its accuracy. Instead of spending time entering data and filing documents, you are verifying the software copied information over accurately. This should only take a fraction of the time it would to manage the process manually.
Taking people out of the drudgery is the future of investing in your employees. A smart office manager will be able to process more documents and supervise the workflow to catch inefficiencies and make sure your customers are getting stellar results every single time. Let’s face it, everyone makes mistakes. A mountain of paperwork will eventually wear down even the most hardened office veteran. A great IDP solution will make your employees better at what they’re good at and speed up the processes that slow everything down.